FREQUENTLY ASKED QUESTIONS

How do you warranty your products?

We warranty all products purchased from Total Automotive, Inc. for a period of 12 months or 12,000 miles. We cover both the cost of the defective part as well as the billed hours it took to replace the part. We do require copies of both the original repair order and the new repair order. We may also request that the defective part be sent back to us for inspection. If the part is found to be defective, we will reimburse the customer for any freight charges that may have been incurred by returning the defective part.

Do you offer custom packaging?

Yes, we offer custom packaging and labeling on some of our products. We can also package product in custom bags imprinted with your logos on them. Please call us with your requests and we’ll quote them based on your needs.

How are your parts packaged?

All of our parts are packaged and labeled with product descriptions. The labels will include any factory numbers for cross-referencing purposes. This makes it extremely easy and efficient for our customers to receive orders into stock.