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RETURN POLICY

We believe in offering the Very Best...Value, Quality and Selection.  If an item that we sell you does not meet your expectations, simply follow the return instructions below for a complete credit.

ALL PARTS

30 Days or less from purchase:

  • Parts must be in original package, unused, and in saleable condition.

After 30 Days:

  • Prior approval and a Return Goods Authorization (RGA) is required.
  • To obtain an RGA, submit a list of the parts and quantities to your sales representative.
  • All parts must be current part numbers, in original packaging, and in saleable condition.
  • An approved RGA will be issued for return and a copy must be included with the return.
  • All product must be returned within two weeks of the issued RGA date.

SPECIAL ORDER PARTS / CLEARANCE PARTS

  • All special order parts are not returnable.
  • All Clearance parts are not returnable.

DEFECTIVE PARTS

  • Prior approval and a Return Goods Authorization (RGA) is required.
  • Only defective parts purchased through Total Automotive, Inc. are returnable.
  • Customer must include the reason for defect, if the part has been installed our standard warranty policy applies. 
  • The outside of the package must be marked as defective.

CORES

  • All core returns must be in undamaged original packaging, and marked core return on the outside of the package.